✦ Legal
Privacy Policy
Last updated: May 2026
SweetTooth Artisan Gelato ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you visit sweettoothgelato.com.my or place an order with us, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information we collect
We may collect:
• Identity & contact details — name, email address, phone number, and delivery address
• Order information — products purchased, delivery preferences, and order history
• Payment information — processed securely by our payment providers; we do not store full card details
• Technical data — IP address, browser type, and cookies when you use our website
• Communications — messages you send us via contact forms or email
• Identity & contact details — name, email address, phone number, and delivery address
• Order information — products purchased, delivery preferences, and order history
• Payment information — processed securely by our payment providers; we do not store full card details
• Technical data — IP address, browser type, and cookies when you use our website
• Communications — messages you send us via contact forms or email
How we use your information
We use your personal data to:
• Process and fulfil your orders, including delivery arrangements
• Communicate with you about your order, delivery updates, or enquiries
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations
• Send marketing communications only where you have given consent
• Process and fulfil your orders, including delivery arrangements
• Communicate with you about your order, delivery updates, or enquiries
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations
• Send marketing communications only where you have given consent
Sharing your information
We do not sell your personal data. We may share it with trusted third parties only where necessary:
• Shopify — our e-commerce platform
• Payment providers — FPX, card processors, and e-wallet providers
• Delivery partners — to fulfil your order
• Service providers — who assist us in operating our business, under confidentiality obligations
• Shopify — our e-commerce platform
• Payment providers — FPX, card processors, and e-wallet providers
• Delivery partners — to fulfil your order
• Service providers — who assist us in operating our business, under confidentiality obligations
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Order records are typically retained for seven years for tax and legal compliance.
Your rights under the PDPA
Under Malaysia's PDPA, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications at any time
• Request limitation of processing in certain circumstances
To exercise any of these rights, contact us using the details below.
• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications at any time
• Request limitation of processing in certain circumstances
To exercise any of these rights, contact us using the details below.
Cookies
Our website uses cookies to enable core functionality such as shopping cart and checkout, and to understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect site functionality.
Security
We implement appropriate technical and organisational measures to protect your personal data. All transactions are processed over encrypted connections (SSL). However, no method of transmission over the internet is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.